1. CarFlexi is virtual operator and works thru partners. Partner don't have information what you really ordered, or Car Flexi order from them car which have lower class neither customers really order. 2. If you order insurance and other additional options from them, partners don't accept such orders and you will be forced pay deposit for the car up to 2000 EUR or purchase insurance again. Take in account that you will not be able to cancel CarFlexi purchased insurance. 3. Better to research and find what car rental operators really represented in country you plan to visit and rent from them. You will get the same price and will not pay twice for insurance.