Last update: February 20, 2020
Our experience with CARFLEXI is terrible, the total sum shown at the end and the sum required buy the car rental is not the same. We had to pay more than we payed when rented for carflexi. Even though we have rented this WINTER TIRES the sicily by car insisted that the cars are not with winter tires and that we should pay more. we were with our baby, so we had to completely change our car and rented more expensive cars, in order to take the car and proceed. it was terrible. the after service is good, but the rental period from carflexi is terrible. we will never rent again.
I rented a car via CARFLEXI web site and it destroyed out pleasant trip to Istanbul / Turkey for me & my family.
Upon arrival at Istanbul International Airport, as per the instruction given on CarFlexi voucher, after collecting my luggage I went to exit no:7 on the departure level, but there was no one waiting for me. I asked the security officer whether anyone asked my name from CarFlexi local rental car company EXPY, he said "NO", but he said they may be waiting outside the building. I went out and looked around but I could not find anyone; so I had to enter the airport building again.
I have thought I could find someone at the EXPY car rental office at the airport car rental offices section, but I found out that they did not have an office at the airport!!!
With someone else's assistance I called the telephone number on the voucher and talked to someone. He said they will send someone to meet me at exit number 9. After 20 minutes a young person came and we had to walk back to exit no 6 to meet another person, who took me to their so called office about 15 minutes away from the airport. It was a small car parking area with a shed in it.
When I asked the person representing the car rental company whether he is working for EXPY he said he did not know that company. He said he is working for a company called Panaroma. The car rental papers had also a different company letterhead!!!. At that point I did not have any idea which was the company that I was hiring the car. He said they get car rental bookings through third parties and then they deal with the customers. However, on CarFlexi webpage there are only the most well-known car rental company brands like AVIS, Hertz etc. This was a quite a shock and a complete disappointment for me.
I needed a car, so despite all my disappointments I paid remaining portion of the car rental cost with my credit card. I only wanted to get the car and go to see my waiting family members.
The car that was allocated for me didn’t resemble to the car described on the voucher and front section of the car was also badly damaged. When I said I could not accept such a damaged car I was informed that they did not have any other car and if I did not want to take the car allocated for me my only option is to cancel my order; so t I cancelled my order. They refunded me the money that I paid and took me back to the airport where I hired a car from one of the reputable car rental companies.
Then I contacted Car Flexi several times through emails and informed them my experience in Istanbul. They did not take any responsibility and did not agree to refund me the amount I paid CarFlexi instead; I read lies and childish excuses. Money is one thing and they tried to cheat customer and rip off customer
IN MY OPINION, if you don't want to be cheated, you better avoid any business with CARFLEXI !!!
I rented a car via CARFLEXI web site and it destroyed out pleasant trip to Italy for me & my friends.
Upon arrival at the rental company, we were informed that it does not have such cars for which CARFLEXI makes reservations and they have never had such cars.
The staff at the rental was very nice and it was clearly indicated that the fault was CARFLEXI - because they make reservations for vehicles that are not available in this car rental company.
We made several international phone calls to CARFLEXI call center - no one helped us and we became a whole group in a foreign country without a car. We only received good advice over the phone - that we should look for another car rental !!!
Can you imagine how to find an available car for few days at the peak of the tourist season !?
For CARFLEXI - no any problem, right - it's just a client problem !!!
After checking several car rental companies we finally found an available car and of course, when you will rent in this situation - you rent on the terms someone else forces you to. In short, having a credit card and money for a deposit we had to buy more than twice as expensive insurance.
When I came back home I contacted CarFlexi. They shake off any responsibility from their side, and did not agree to refund me on the excess amount I paid - instead, I read lies and childish excuses.
IN MY OPINION : if you don't want to be cheated, you better avoid any business with CARFLEXI !!!
PLEASE TAKE EXTREMELY CARE FOR PEOPLE USE THIS SERVICE
Honestly say, this is very bad and unprofessional service. It destroyed out pleasant trip recently in Gold Coast. We booked the car online and filled all flight information and my contact detail. Because the airline delayed one hour, when we got out airport, there was no shuttle at such. I rang their service by using international toll call for more than one hour. No one answered the phone. They told me the phone transferred to operator and went to a circle. I had to take taxi to hotel. Because I had not used the rental car and I requested refund. This company has no telephone contact and only can get them through email. It is very very slow to response to email. It normally take a few days to get useless answer. And declined my request. Money is one thing and they tried to cheat customer and rip off customer.
PLEASE PLEASE take extremely care when you use their service. It looks save a few dollars, but in the end you can waste more money and time.
This is very unprofessional service. Very disappointed. There is no telephone service. Only can communication through email, very slow responses to email. We never recommend to anyone.
I rented a car via CarFlexi web site. I received the car in the airport in Romania from a rental car company called InterRent. I purchased via CarFlexi web site "Excess Damage Protection" insurance. Part of the overall payment was payed to CarFlexi in their web site, and the rest should be paid at InterRent desk on the day I take the car.
To my surprise, InterRent charged me with a much higher amount than agreed in the contract with CarFlexi. They did not agree to deliver the car at the price agreed with CarFlexi. According to InterRent this is the price of the car, and it does not include any insurance in addition to what I purchased thru CarFlexi.
I didn't have a choice but to pay and take the car.
When I came back home I contacted CarFlexi. They shake off any responsibility from their side, and did not agree to refund me on the excess amount I paid. They say that I purchased additional insurance at InterRent desk, which I didn't. They said I had to contact them right away, but they don't give you any phone number, and as a tourist who has just landed I didn't even have a local sim card to call them at this point of time.
In short, if you don't want to be cheated, you better avoid any business with CarFlexi
Received a great quote w/ an easy reservation process. When we went to pick-up the car in Athens, the local agency wouldn't honor the rental as I didn't have an International Driver's License (I've rented twice in Italy in the last 6 months without one so wasn't aware). Yes, this was buried in the T&C's on Carflexi's website but wasn't cited in the multiple advance emails listing out the required documentation (they cited the following: voucher, valid credit card, drivers license, ID/passport). In-the-moment support was terrible: slow chat offering no helpful info, leaving us stranded w/ no car...it took multiple taxis, busses and 5 additional hours to get us and the kids to our destination. Follow-up support continued to be a disaster, lost all of my $672 deposit as they were of no help, took no accountability and "hid behind the fine print." Ended up going directly to Sixt and had a great experience: they gave us the info needed to get the necessary license in a matter of hours online and ultimately gave us a better price on a slightly larger car. Going direct with the rental agencies is definitely the best way to go...unfortunately this was an expensive lesson to learn.
Proseasy initial process
Consno customer support, hide behind the "fine print" in the terms and conditions
I reserved for July 2019 through CarFlexi a car for one day, in Madrid. On the voucher there was only one figure: rental 24EUR, all taxes included. At the rental company - FireFly - I had to pay additional 7EUR local tax and 31EUR for refuelling, although I returned the car with full tank. To my complain to CarFlexi, it took them 2 weeks to answer, without telling me where it was written that I will have to pay 31EUR for a service that was not provided. So, in the end, I paid more than double. That's how they appear to be so cheap...
Horrible customer service. Carflexi didn't return our deposit after refusing us a car. Don't use!
I paid carflexi a deposit ,of £152 90 rest to be paid on pickup at LPA airport ,Gran Canaria, when arriving at Interrent car hire ,with voucher I was told they knew nothing concerning the hire ,so I had to pay in full as it was 11PM I was left no choice holiday ruined , anyone interested in taking this company to task please get in touch let's band together to try and put a stop to this thieving lot ,
This review is more than 1 year old and may not be relevant anymore.
My TOTAL rental as quoted
Online at time of search was to be $342.30. They took a deposit of $60.30. My voucher said my balance due was $282.00 at the counter. NO additional items were requested or purchased. FOX , said the total was $415.41 on TOP of the $60.30 already paid!!! What a scam... their “855” customer service number does NOT work!!! They cannot be reached. If you use CARflexi ... good luck because I will NEVER use them or FOX again! VERY misleading. Lousy way to start a vacation.
ProsNo pros. Cannot even teach them.
ConsTotally misleading on price. The printed voucher means nothing at check in.
CarFlexi.com is an Absolute SCAM.
Poor quality services, thieves, unhealthy !!!! Very Poor Communication! Does not provide the services for which they were paid and does not refund the paid money!