We couldn’t use the car rental service. Since what was mentioned in the carflexi coupon is completely different from facts. For eg in one coupon you mentioned pay deposit of 15000 rubles. The local guy insisted exact double in Moscow and at Petersburg. Moreover, they said they will pay back cash after 30 days which was an impractical situation. Our trip got messed up because of this. Requested refund of the upfront carflexi had taken as its commission but no response.
We can’t trust their local partners in Russia. Other countries I have t experienced. They don’t respond to your complaints or concerns. Looks like money once paid, they don’t care.