Newest Reviews

Amigo Autos - One to avoid! 6 days car hire cost me £347.4

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Review:
I booked this company; a dual company with ‘OK Rent a Car’.
The initial hire of the car was very cheap, just €29 plus VAT for six days. I also purchased a ‘compulsory excess waiver’ for €48. ‘So far so good’ I thought. On arriving at the hirer place- (which you are taken to via minibus from the airport). I was told I would have to buy insurance from Amigos because I couldn’t provide a credit card with a high enough limit (£900) on it. This set me back £126. I was then told I would have to pay a deposit of a further £170. Ok, not a problem as yet.
When driving through some incredibly narrow streets in Sóller I briefly looked at a moped getting incredibly close behind me, hit a kerb and damaged the tyre. On the phone to doyouspain.com I was told I could have a replacement car within two hours; as there was only a spacer in the boot; however on discussing this with the operator we decided this would not be feasible because the streets were far too narrow for a tow truck to reach my location. There was no mentioning of cost over the phone and doyouspain.com seemed eager to get the inconvenience over ASAP- great I thought!
I drove the car 45km to the hire place. I was then charged €60 to replace the tyre. I told the sales assistant that I was happy to wait for the car to have a new tyre fitted. ‘No!’ That would not be possible I was made to pay €110 for a replacement car and then told I may or may not get my deposit back at the end of my holiday.
I was handed a sheet of paper with a map of a car I had not yet picked up and was made to sign it as having no blemishes on- I did not know which car I was hiring and ended up with one with several scratches on. (I took photos of all of them before leaving the site). Driving away I was very worried I would not get my deposit back at all and would end up having an argument with the rude and unhelpful staff on returning the car.
All in this has been a very expensive car hire and has caused me, (a solo female traveller) a lot of anguish- I’d almost go as far as to say its actually ruined my holiday! £347!!!! Seriously guys don’t scrimp! Go with Hertz or Enterprise etc surely they won’t cost as much as these!

Fay-Alex Hicks does NOT recommend Amigo Autos to friends/family

CarFlexi.com - No Car, Lost Deposit

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Review:
Received a great quote w/ an easy reservation process. When we went to pick-up the car in Athens, the local agency wouldn't honor the rental as I didn't have an International Driver's License (I've rented twice in Italy in the last 6 months without one so wasn't aware). Yes, this was buried in the T&C's on Carflexi's website but wasn't cited in the multiple advance emails listing out the required documentation (they cited the following: voucher, valid credit card, drivers license, ID/passport). In-the-moment support was terrible: slow chat offering no helpful info, leaving us stranded w/ no car...it took multiple taxis, busses and 5 additional hours to get us and the kids to our destination. Follow-up support continued to be a disaster, lost all of my $672 deposit as they were of no help, took no accountability and "hid behind the fine print." Ended up going directly to Sixt and had a great experience: they gave us the info needed to get the necessary license in a matter of hours online and ultimately gave us a better price on a slightly larger car. Going direct with the rental agencies is definitely the best way to go...unfortunately this was an expensive lesson to learn.

Pros:
easy initial process

Cons:
no customer support, hide behind the "fine print" in the terms and conditions

dtrhop does NOT recommend CarFlexi.com to friends/family

CarFlexi.com - Cheaters!

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Review:
I reserved for July 2019 through CarFlexi a car for one day, in Madrid. On the voucher there was only one figure: rental 24EUR, all taxes included. At the rental company - FireFly - I had to pay additional 7EUR local tax and 31EUR for refuelling, although I returned the car with full tank. To my complain to CarFlexi, it took them 2 weeks to answer, without telling me where it was written that I will have to pay 31EUR for a service that was not provided. So, in the end, I paid more than double. That's how they appear to be so cheap...

Bogdan does NOT recommend CarFlexi.com to friends/family

CarRental8.com - Cancelled reservation without notification Strande

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Review:
Made a reservation thru AutoRentals, went to pick up the car only to find out that the reservation had been cancelled. I was never notified of the cancellation. I had to spend the next 3 hours of my vacation getting another rental car. Called their customer service department, they stated that the Rental Car company cancelled the reservation because they had problems with the vehicle, which is bogus, its not like they don't have other vehicles to give me. Do not recommend this company. This company reviews on other sites is often very low, which is also concerning. They would not offer any reimbursement for my time and inconvenience. Also, AutoRentals goes thru a company called CarRentals8 who has 41 complaints and a Facebook review of 1.7, hard to believe they would rent cars thru such a bad company.

Pros:
None

Cons:
Horrible Customer Service

CarRental8.com - Cancelled reservation without notification Strande

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Review:
Made a reservation thru AutoRentals, went to pick up the car only to find out that the reservation had been cancelled. I was never notified of the cancellation. I had to spend the next 3 hours of my vacation getting another rental car. Called their customer service department, they stated that the Rental Car company cancelled the reservation because they had problems with the vehicle, which is bogus, its not like they don't have other vehicles to give me. Do not recommend this company. This company reviews on other sites is often very low, which is also concerning. They would not offer any reimbursement for my time and inconvenience. Also, AutoRentals goes thru a company called CarRentals8 who has 41 complaints and a Facebook review of 1.7, hard to believe they would rent cars thru such a bad company.

Pros:
None

Cons:
Horrible Customer Service

Jim does NOT recommend CarRental8.com to friends/family

CarFlexi.com - Don't Use Carflexi

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Review:
Horrible customer service. Carflexi didn't return our deposit after refusing us a car. Don't use!

Apex Luxury Car Hire - Apex luxury car hire

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Review:
I recently booked with Apex for a trip to Marbella and I was extremely impressed with the service from start to finish

Hollie does recommend Apex Luxury Car Hire to friends/family

CarFlexi.com - Thieves and scam artists

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Review:
I paid carflexi a deposit ,of £152 90 rest to be paid on pickup at LPA airport ,Gran Canaria, when arriving at Interrent car hire ,with voucher I was told they knew nothing concerning the hire ,so I had to pay in full as it was 11PM I was left no choice holiday ruined , anyone interested in taking this company to task please get in touch let's band together to try and put a stop to this thieving lot ,

Brian meeson does NOT recommend CarFlexi.com to friends/family

CarFlexi.com - Totally misrepresented!!!

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Review:
My TOTAL rental as quoted
Online at time of search was to be $342.30. They took a deposit of $60.30. My voucher said my balance due was $282.00 at the counter. NO additional items were requested or purchased. FOX , said the total was $415.41 on TOP of the $60.30 already paid!!! What a scam... their “855” customer service number does NOT work!!! They cannot be reached. If you use CARflexi ... good luck because I will NEVER use them or FOX again! VERY misleading. Lousy way to start a vacation.

Pros:
No pros. Cannot even teach them.

Cons:
Totally misleading on price. The printed voucher means nothing at check in.

Penny does NOT recommend CarFlexi.com to friends/family

Apex Luxury Car Hire - Worst company ever

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Review:
Do not use this company for any services. I reserved a 2017 Ferrari for my one year anniversary road trip with my wife. The car that was delivered was a 2011 model with faulty breaks. The breaks had the worst screeching sound and were completely worn through. Our trip involved driving around italy visiting old 15th century towns, which are located atop hills. We had to change our entire itinerary due to fear of taking the car up and down these slopes. Kurt Nolting the rep refused to answer my calls and reply to my emails in order to find a solution. They completely disappeared on me until the last day when the car had to be dropped off.

Vladi K does NOT recommend Apex Luxury Car Hire to friends/family