• I rented a car via CARFLEXI web site and it destroyed out pleasant trip to Istanbul / Turkey for me & my family.

    Upon arrival at Istanbul International Airport, as per the instruction given on CarFlexi voucher, after collecting my luggage I went to exit no:7 on the departure level, but there was no one waiting for me. I asked the security officer whether anyone asked my name from CarFlexi local rental car company EXPY, he said "NO", but he said they may be waiting outside the building. I went out and looked around but I could not find anyone; so I had to enter the airport building again.

    I have thought I could find someone at the EXPY car rental office at the airport car rental offices section, but I found out that they did not have an office at the airport!!!

    With someone else's assistance I called the telephone number on the voucher and talked to someone. He said they will send someone to meet me at exit number 9. After 20 minutes a young person came and we had to walk back to exit no 6 to meet another person, who took me to their so called office about 15 minutes away from the airport. It was a small car parking area with a shed in it.

    When I asked the person representing the car rental company whether he is working for EXPY he said he did not know that company. He said he is working for a company called Panaroma. The car rental papers had also a different company letterhead!!!. At that point I did not have any idea which was the company that I was hiring the car. He said they get car rental bookings through third parties and then they deal with the customers. However, on CarFlexi webpage there are only the most well-known car rental company brands like AVIS, Hertz etc. This was a quite a shock and a complete disappointment for me.

    I needed a car, so despite all my disappointments I paid remaining portion of the car rental cost with my credit card. I only wanted to get the car and go to see my waiting family members.

    The car that was allocated for me didn’t resemble to the car described on the voucher and front section of the car was also badly damaged. When I said I could not accept such a damaged car I was informed that they did not have any other car and if I did not want to take the car allocated for me my only option is to cancel my order; so t I cancelled my order. They refunded me the money that I paid and took me back to the airport where I hired a car from one of the reputable car rental companies.
    Then I contacted Car Flexi several times through emails and informed them my experience in Istanbul. They did not take any responsibility and did not agree to refund me the amount I paid CarFlexi instead; I read lies and childish excuses. Money is one thing and they tried to cheat customer and rip off customer

    IN MY OPINION, if you don't want to be cheated, you better avoid any business with CARFLEXI !!!

    Pros
    NIL

    Cons
    Cheating Company

    By Baha Kaya on 22 oktober 2019 Reply

  • I rented a car via CARFLEXI web site and it destroyed out pleasant trip to Istanbul / Turkey for me & my family.

    Upon arrival at Istanbul International Airport, as per the instruction given on CarFlexi voucher, after collecting my luggage I went to exit no:7 on the departure level, but there was no one waiting for me. I asked the security officer whether anyone asked my name from CarFlexi local rental car company EXPY, he said "NO", but he said they may be waiting outside the building. I went out and looked around but I could not find anyone; so I had to enter the airport building again.

    I have thought I could find someone at the EXPY car rental office at the airport car rental offices section, but I found out that they did not have an office at the airport!!!

    With someone else's assistance I called the telephone number on the voucher and talked to someone. He said they will send someone to meet me at exit number 9. After 20 minutes a young person came and we had to walk back to exit no 6 to meet another person, who took me to their so called office about 15 minutes away from the airport. It was a small car parking area with a shed in it.

    When I asked the person representing the car rental company whether he is working for EXPY he said he did not know that company. He said he is working for a company called Panaroma. The car rental papers had also a different company letterhead!!!. At that point I did not have any idea which was the company that I was hiring the car. He said they get car rental bookings through third parties and then they deal with the customers. However, on CarFlexi webpage there are only the most well-known car rental company brands like AVIS, Hertz etc. This was a quite a shock and a complete disappointment for me.

    I needed a car, so despite all my disappointments I paid remaining portion of the car rental cost with my credit card. I only wanted to get the car and go to see my waiting family members.

    The car that was allocated for me didn’t resemble to the car described on the voucher and front section of the car was also badly damaged. When I said I could not accept such a damaged car I was informed that they did not have any other car and if I did not want to take the car allocated for me my only option is to cancel my order; so t I cancelled my order. They refunded me the money that I paid and took me back to the airport where I hired a car from one of the reputable car rental companies.
    Then I contacted Car Flexi several times through emails and informed them my experience in Istanbul. They did not take any responsibility and did not agree to refund me the amount I paid CarFlexi instead; I read lies and childish excuses. Money is one thing and they tried to cheat customer and rip off customer

    IN MY OPINION, if you don't want to be cheated, you better avoid any business with CARFLEXI !!!

    Pros
    NIL

    Cons
    Cheating Company

    By Baha Kaya on 22 oktober 2019 Reply

  • I rented a car via CARFLEXI web site and it destroyed out pleasant trip to Istanbul / Turkey for me & my family.

    Upon arrival at Istanbul International Airport, as per the instruction given on CarFlexi voucher, after collecting my luggage I went to exit no:7 on the departure level, but there was no one waiting for me. I asked the security officer whether anyone asked my name from CarFlexi local rental car company EXPY, he said "NO", but he said they may be waiting outside the building. I went out and looked around but I could not find anyone; so I had to enter the airport building again.

    I have thought I could find someone at the EXPY car rental office at the airport car rental offices section, but I found out that they did not have an office at the airport!!!

    With someone else's assistance I called the telephone number on the voucher and talked to someone. He said they will send someone to meet me at exit number 9. After 20 minutes a young person came and we had to walk back to exit no 6 to meet another person, who took me to their so called office about 15 minutes away from the airport. It was a small car parking area with a shed in it.

    When I asked the person representing the car rental company whether he is working for EXPY he said he did not know that company. He said he is working for a company called Panaroma. The car rental papers had also a different company letterhead!!!. At that point I did not have any idea which was the company that I was hiring the car. He said they get car rental bookings through third parties and then they deal with the customers. However, on CarFlexi webpage there are only the most well-known car rental company brands like AVIS, Hertz etc. This was a quite a shock and a complete disappointment for me.

    I needed a car, so despite all my disappointments I paid remaining portion of the car rental cost with my credit card. I only wanted to get the car and go to see my waiting family members.

    The car that was allocated for me didn’t resemble to the car described on the voucher and front section of the car was also badly damaged. When I said I could not accept such a damaged car I was informed that they did not have any other car and if I did not want to take the car allocated for me my only option is to cancel my order; so t I cancelled my order. They refunded me the money that I paid and took me back to the airport where I hired a car from one of the reputable car rental companies.
    Then I contacted Car Flexi several times through emails and informed them my experience in Istanbul. They did not take any responsibility and did not agree to refund me the amount I paid CarFlexi instead; I read lies and childish excuses. Money is one thing and they tried to cheat customer and rip off customer

    IN MY OPINION, if you don't want to be cheated, you better avoid any business with CARFLEXI !!!

    By Baha Kaya on 22 oktober 2019 Reply

  • I rented a car via CARFLEXI web site and it destroyed out pleasant trip to Italy for me & my friends.
    Upon arrival at the rental company, we were informed that it does not have such cars for which CARFLEXI makes reservations and they have never had such cars.
    The staff at the rental was very nice and it was clearly indicated that the fault was CARFLEXI - because they make reservations for vehicles that are not available in this car rental company.
    We made several international phone calls to CARFLEXI call center - no one helped us and we became a whole group in a foreign country without a car. We only received good advice over the phone - that we should look for another car rental !!!
    Can you imagine how to find an available car for few days at the peak of the tourist season !?
    For CARFLEXI - no any problem, right - it's just a client problem !!!
    After checking several car rental companies we finally found an available car and of course, when you will rent in this situation - you rent on the terms someone else forces you to. In short, having a credit card and money for a deposit we had to buy more than twice as expensive insurance.
    When I came back home I contacted CarFlexi. They shake off any responsibility from their side, and did not agree to refund me on the excess amount I paid - instead, I read lies and childish excuses.

    IN MY OPINION : if you don't want to be cheated, you better avoid any business with CARFLEXI !!!

    By Sebek on 12 oktober 2019 Reply

  • PLEASE TAKE EXTREMELY CARE FOR PEOPLE USE THIS SERVICE
    Honestly say, this is very bad and unprofessional service. It destroyed out pleasant trip recently in Gold Coast. We booked the car online and filled all flight information and my contact detail. Because the airline delayed one hour, when we got out airport, there was no shuttle at such. I rang their service by using international toll call for more than one hour. No one answered the phone. They told me the phone transferred to operator and went to a circle. I had to take taxi to hotel. Because I had not used the rental car and I requested refund. This company has no telephone contact and only can get them through email. It is very very slow to response to email. It normally take a few days to get useless answer. And declined my request. Money is one thing and they tried to cheat customer and rip off customer.
    PLEASE PLEASE take extremely care when you use their service. It looks save a few dollars, but in the end you can waste more money and time.
    This is very unprofessional service. Very disappointed. There is no telephone service. Only can communication through email, very slow responses to email. We never recommend to anyone.

    By Guang-Feng RAO on 4 oktober 2019 Reply

  • This one star review is based on the service experienced around the rental. I rented a Ferrari 488 Spyder in Florence. The 24 hour rental period and car were fine. The issues are the events around the rental period:

    Apex contacted me the night before delivery saying my card was declined, but there were no attempted charges on my card when I called my bank. This caused international charges in additional to time wasted and worry surrounding my plans collapsing. I got a hold of Apex, and they said that the charges can be completed with the rental company (as apex is simply a booking company).

    When the car was picked up, the pick up driver was there early and pressured us to give up the rental before the time was up (we wanted to take a quick morning drive). He ultimately agreed to letting us complete our 24 hour period. When doing the final check, we noted marks on the side skirt of the car - rubber markings that easily rubbed off using my finger (similar to rubber markings on a basketball court from shoes). While I was cleaning these off, the man insisted I stop, regardless of the fact that they were all rubbing off. He then took a video as "evidence" of damage. He told me he was going to take the car to get buffed out and confirmed that this will not be filed under damage as he was able to see that the marks rubbed off easily with my fingers. I reluctantly agreed, but he was very pushy. I also did not receive my final paperwork or sign any documents that agree that there were damages.

    Also of note, we were going to be 100 km over our prepurchased km. I called apex and confirmed a purchase for the extra km. Days later I receive an email saying there were almost 6K euro in damages and I was almost 200 km over my allotted km. The phone call I made was at 630 am, 2 hours before our pickup to purchase the additional km. I wouldn’t buy only 100 km if I was 200 km over. Additionally, the only evidence they sent regarding the damages were a removed side skirt and the car on a lift. No real evidence of damage (besides the video mentioned above) or of any work being done. Furthermore, the "video evidence" shows additional rubber marks on the door, but no mention of the door needing work, which is curious.

    I tried to fix this with Apex who gave me the run around and said they are just the booking company, have nothing to do with the deposit and will to contact the rental company. Weeks passed and no updates. I felt out of options, so I went through my banks claims department.

    I filed a claim with my fraud department, hoping they would investigate as to whether any repairs were made. The claims department is only interested in whether the charge was authorized by me. Since the charge (security deposit) was authorized initially, the case was closed and the funds were released on April 4th, 2019. My bank said that discussion would need to happen directly with the company.

    Since April, I’ve tried to get a refund of my balance of the security deposit at the least. I have written off the false claims they have made and chalked them up as money I’ll never see again, but the balance of my security deposit should be refunded. It is almost 6 months now since funds have been released. I have inquired many times with apex and the rental company, who keep telling me that the funds have not been released and they will look into it. I email them monthly and get the same reply - “we will look into it and get back to you.” Nobody gets back to me. I send follow up emails that sometimes get responses and sometimes don’t.

    I’m concerned I won’t see the balance of my security deposit either. I am writing this review to warn about the way that this company operates. Until I got the car, they were on top of responding. Once this issue started, I felt abandoned by Apex (who should be customer advocates to their rental partners). I chose Apex vs other rental agencies were because they had good ratings and offered the best price but in hindsight I wish I payed more upfront from a more reputable company because I would have saved a lot of headache.

    By Mo on 25 september 2019 Reply

  • I rented a car via CarFlexi web site. I received the car in the airport in Romania from a rental car company called InterRent. I purchased via CarFlexi web site "Excess Damage Protection" insurance. Part of the overall payment was payed to CarFlexi in their web site, and the rest should be paid at InterRent desk on the day I take the car.

    To my surprise, InterRent charged me with a much higher amount than agreed in the contract with CarFlexi. They did not agree to deliver the car at the price agreed with CarFlexi. According to InterRent this is the price of the car, and it does not include any insurance in addition to what I purchased thru CarFlexi.

    I didn't have a choice but to pay and take the car.

    When I came back home I contacted CarFlexi. They shake off any responsibility from their side, and did not agree to refund me on the excess amount I paid. They say that I purchased additional insurance at InterRent desk, which I didn't. They said I had to contact them right away, but they don't give you any phone number, and as a tourist who has just landed I didn't even have a local sim card to call them at this point of time.

    In short, if you don't want to be cheated, you better avoid any business with CarFlexi

    Pros
    nothing

    Cons
    scam company

    By Yossi on 25 september 2019 Reply

  • DO NOT USE!!!!!!!!!!!!!!!!!!!

    Returned the car, the lady immediately went over to a very specific spot on the car on got on her hands and knees and advised there was damage. When we picked up the car at 10.30pm with minimal light, we didn't look UNDERNEATH the car, so couldn't prove it wasn't there before. We disputed, lady called over her managed who led me in to an office on my own, and said he could 'put it through his computer and it would cost us £400+ and our premium extra insurance would not cover it e.g. their admin fee was £150 and my insurance would only cover £100'. But i had another option of giving him 50 EUros there and then, and he would write down the car was okay and we would get the extortionate £2000 holding fee I had to pay at the start.

    DISGUSTING! DO NOT USE THEM! COWBOYS AND CON MEN!

    Pros
    NONE!

    Cons
    Everything. Cowboys and Con men. DO not use them under any circumstance!!!!!!

    By Kim Clarke on 15 september 2019 Reply

  • I wanted to to rent a car without credit-card. They quoted 88:euro for 4 days, fully insured. With the collection of the car, the wanded 60 euro more for "vandalisme damage" I told them to keep the car, I will go to another place. Suddenly the could offer the insurance for 1/2 price. I accepted. I did get a Hyundai atos from at least 10 years old.
    Do not borher with them, there are a lot companies where you can rent for the same price, but than a better car.

    Pros
    They collect you from your hotel to their office. ( also bad, if you decide not to rent with them)
    The girl in the office is very nice looking.

    Cons
    Old cars, normal prices.

    By Compter on 15 september 2019 Reply

  • I booked this company; a dual company with ‘OK Rent a Car’.
    The initial hire of the car was very cheap, just €29 plus VAT for six days. I also purchased a ‘compulsory excess waiver’ for €48. ‘So far so good’ I thought. On arriving at the hirer place- (which you are taken to via minibus from the airport). I was told I would have to buy insurance from Amigos because I couldn’t provide a credit card with a high enough limit (£900) on it. This set me back £126. I was then told I would have to pay a deposit of a further £170. Ok, not a problem as yet.
    When driving through some incredibly narrow streets in Sóller I briefly looked at a moped getting incredibly close behind me, hit a kerb and damaged the tyre. On the phone to doyouspain.com I was told I could have a replacement car within two hours; as there was only a spacer in the boot; however on discussing this with the operator we decided this would not be feasible because the streets were far too narrow for a tow truck to reach my location. There was no mentioning of cost over the phone and doyouspain.com seemed eager to get the inconvenience over ASAP- great I thought!
    I drove the car 45km to the hire place. I was then charged €60 to replace the tyre. I told the sales assistant that I was happy to wait for the car to have a new tyre fitted. ‘No!’ That would not be possible I was made to pay €110 for a replacement car and then told I may or may not get my deposit back at the end of my holiday.
    I was handed a sheet of paper with a map of a car I had not yet picked up and was made to sign it as having no blemishes on- I did not know which car I was hiring and ended up with one with several scratches on. (I took photos of all of them before leaving the site). Driving away I was very worried I would not get my deposit back at all and would end up having an argument with the rude and unhelpful staff on returning the car.
    All in this has been a very expensive car hire and has caused me, (a solo female traveller) a lot of anguish- I’d almost go as far as to say its actually ruined my holiday! £347!!!! Seriously guys don’t scrimp! Go with Hertz or Enterprise etc surely they won’t cost as much as these!

    By Fay-Alex Hicks on 8 september 2019 Reply

  • Received a great quote w/ an easy reservation process. When we went to pick-up the car in Athens, the local agency wouldn't honor the rental as I didn't have an International Driver's License (I've rented twice in Italy in the last 6 months without one so wasn't aware). Yes, this was buried in the T&C's on Carflexi's website but wasn't cited in the multiple advance emails listing out the required documentation (they cited the following: voucher, valid credit card, drivers license, ID/passport). In-the-moment support was terrible: slow chat offering no helpful info, leaving us stranded w/ no car...it took multiple taxis, busses and 5 additional hours to get us and the kids to our destination. Follow-up support continued to be a disaster, lost all of my $672 deposit as they were of no help, took no accountability and "hid behind the fine print." Ended up going directly to Sixt and had a great experience: they gave us the info needed to get the necessary license in a matter of hours online and ultimately gave us a better price on a slightly larger car. Going direct with the rental agencies is definitely the best way to go...unfortunately this was an expensive lesson to learn.

    Pros
    easy initial process

    Cons
    no customer support, hide behind the "fine print" in the terms and conditions

    By dtrhop on 2 september 2019 Reply

  • I reserved for July 2019 through CarFlexi a car for one day, in Madrid. On the voucher there was only one figure: rental 24EUR, all taxes included. At the rental company - FireFly - I had to pay additional 7EUR local tax and 31EUR for refuelling, although I returned the car with full tank. To my complain to CarFlexi, it took them 2 weeks to answer, without telling me where it was written that I will have to pay 31EUR for a service that was not provided. So, in the end, I paid more than double. That's how they appear to be so cheap...

    By Bogdan on 8 augustus 2019 Reply

  • Made a reservation thru AutoRentals, went to pick up the car only to find out that the reservation had been cancelled. I was never notified of the cancellation. I had to spend the next 3 hours of my vacation getting another rental car. Called their customer service department, they stated that the Rental Car company cancelled the reservation because they had problems with the vehicle, which is bogus, its not like they don't have other vehicles to give me. Do not recommend this company. This company reviews on other sites is often very low, which is also concerning. They would not offer any reimbursement for my time and inconvenience. Also, AutoRentals goes thru a company called CarRentals8 who has 41 complaints and a Facebook review of 1.7, hard to believe they would rent cars thru such a bad company.

    Pros
    None

    Cons
    Horrible Customer Service

    By Jim on 7 augustus 2019 Reply

  • Made a reservation thru AutoRentals, went to pick up the car only to find out that the reservation had been cancelled. I was never notified of the cancellation. I had to spend the next 3 hours of my vacation getting another rental car. Called their customer service department, they stated that the Rental Car company cancelled the reservation because they had problems with the vehicle, which is bogus, its not like they don't have other vehicles to give me. Do not recommend this company. This company reviews on other sites is often very low, which is also concerning. They would not offer any reimbursement for my time and inconvenience. Also, AutoRentals goes thru a company called CarRentals8 who has 41 complaints and a Facebook review of 1.7, hard to believe they would rent cars thru such a bad company.

    Pros
    None

    Cons
    Horrible Customer Service

    By Jim on 7 augustus 2019 Reply

  • Horrible customer service. Carflexi didn't return our deposit after refusing us a car. Don't use!

    By Josh on 30 juni 2019 Reply

  • I recently booked with Apex for a trip to Marbella and I was extremely impressed with the service from start to finish

    By Hollie on 14 mei 2019 Reply

  • I paid carflexi a deposit ,of £152 90 rest to be paid on pickup at LPA airport ,Gran Canaria, when arriving at Interrent car hire ,with voucher I was told they knew nothing concerning the hire ,so I had to pay in full as it was 11PM I was left no choice holiday ruined , anyone interested in taking this company to task please get in touch let's band together to try and put a stop to this thieving lot ,

    By Brian meeson on 4 december 2018 Reply

  • My TOTAL rental as quoted
    Online at time of search was to be $342.30. They took a deposit of $60.30. My voucher said my balance due was $282.00 at the counter. NO additional items were requested or purchased. FOX , said the total was $415.41 on TOP of the $60.30 already paid!!! What a scam... their “855” customer service number does NOT work!!! They cannot be reached. If you use CARflexi ... good luck because I will NEVER use them or FOX again! VERY misleading. Lousy way to start a vacation.

    Pros
    No pros. Cannot even teach them.

    Cons
    Totally misleading on price. The printed voucher means nothing at check in.

    By Penny on 4 oktober 2018 Reply

    This review is more than 1 year old and may not be relevant anymore.

  • Do not use this company for any services. I reserved a 2017 Ferrari for my one year anniversary road trip with my wife. The car that was delivered was a 2011 model with faulty breaks. The breaks had the worst screeching sound and were completely worn through. Our trip involved driving around italy visiting old 15th century towns, which are located atop hills. We had to change our entire itinerary due to fear of taking the car up and down these slopes. Kurt Nolting the rep refused to answer my calls and reply to my emails in order to find a solution. They completely disappeared on me until the last day when the car had to be dropped off.

    By Vladi K on 16 augustus 2018 Reply

    This review is more than 1 year old and may not be relevant anymore.

  • CarFlexi.com is an Absolute SCAM.
    Poor quality services, thieves, unhealthy !!!! Very Poor Communication! Does not provide the services for which they were paid and does not refund the paid money!

    Pros
    zero

    Cons
    a lot

    By nichifor rad on 5 juli 2018 Reply

    This review is more than 1 year old and may not be relevant anymore.

  • They tricked me into taking a higher deposit and it has been 6 months that my deposit has not been returned. you owe some money in refund and I humbly request you to do the same before I start reporting scam done by your Company here and on other social media channels. This is the last time I am making a humble request.

    By Atif Ghani on 4 juni 2018 Reply (1 reply)

    This review is more than 1 year old and may not be relevant anymore.

  • Chose a car online at Kalamata Airport and selected and pain for excess insurance.
    On arriving at the office we were told the insurance was worthless and unless we chose their insurance we would be charged 70 euros for even the tiniest mark plus150 euros admin per mark. We knew we would be scammed on return if we didn’t comply so went with his,’insurance’.
    We were neither given nor shown any insurance policy documents, no information about breakdown, no information about where to return the car and not even information about the type of fuel.
    We were then shown a car belonging To EUROCAR which apparently is the same company’s Abbycar. It had multiple scratches on every panel making it impossible to identify any new marks plus a broken sidelight. The man got very cross when I photographed the damage.
    On return the woman from EUROCAR said the problem was because we had booked via an agent and next time to come directly to them. I wonder what the agency I booked with and who got hem the business think about that comment?

    Pros
    They met us at the airport.

    Cons
    Just about everything.

    By Dorothy Bertola on 11 mei 2018 Reply

    This review is more than 1 year old and may not be relevant anymore.

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