Booked car hire through CarRental8 com with InterRent which I have since found out is Goldcar. They are a scam company. Although I had purchased car hire and had a voucher from CarRental8.com InterRent they would not accept it and said we should have booked direct through them. They would not let us have the car without their Insurance. Charged an extra 275 euros on top of the car rental. The ultimatum was pay for the insurance or you can't have the car. We argued for half an hour then gave in as we needed to get out of the airport due to feeling ill. Contacted CarRental8.com and they were no help. They should not be dealing with such a scam company. Looking now at reviews InterRent/Goldcar have been scamming customers for years. CarRental8.com must be aware of this and do not care. Would have scored 0 score had that been an option.
ProsNothing. The car hire company said our voucher was worthless and was thrown back across the desk.
ConsSold us a worthless voucher that the car hire company did not recognise.
1. CarFlexi is virtual operator and works thru partners. Partner don't have information what you really ordered, or Car Flexi order from them car which have lower class neither customers really order. 2. If you order insurance and other additional options from them, partners don't accept such orders and you will be forced pay deposit for the car up to 2000 EUR or purchase insurance again. Take in account that you will not be able to cancel CarFlexi purchased insurance. 3. Better to research and find what car rental operators really represented in country you plan to visit and rent from them. You will get the same price and will not pay twice for insurance.
A story about how bad service would look like...
I rented two 9 seater cars.When I arrived to pick them up they told me I can not because they are both on the same name and only CarFlexy representative can change the name. I tried to call them many times to change the name but there was no answer and the Sicily representative didnt want to help. I wasted a lot of time at the rental service center and got only one car and had to rent another one from a different agancy! Plus_ the car I got was poorly maintained: broken ventilation tunnels_ inoperative reverse camera_ inoperative bluetooth connection and a dirty car! I am very disapointed of the service I recieved!!
But this was not the end of it... I was charged for the deposite for the car I did not take, and when I e-mailed CarFlexy- they told me this is their policy. I was expecting a full refund for the car I didnt pick up and maybe some explainations regarding the poor car condition and the bad service... but since that one reaction- nobody got back to me for weeks until now although I wrote several additional e-mails. Over the phone it is impossible to reach them...
Bottom line: if everything goes as planned- the cheap prise is nice... but when you need service... well, don't even try.
ConsService not available
Honestly, it was a really bad experience. First of all, the prices you can see on website and that there is no additional costs are such a lie. You can add 10€ per day if you would like to have a real "full-insurance". Also, the car was in a really bad condition and the lady who works in their office was really rude.
Carflexi.com is het slechtste autoverhuurbedrijf dat ik ooit heb meegemaakt. Aangekomen in tanger stond de auto op tijd klaar en maakte wij een ronde om de auto, deze had zeer veel beschadigingen en zelf in de voorruit zaten diverse putjes. Ik was bang dat dit erger zou worden. Hij garandeerde van niets. De tank van de auto was leeg en deze heb ik direct gevuld. Onderweg van Tanger naar Tetouan merkte ik dat er iets niet goed was met de banden maar wist niet wat. Op de berg in een bocht waarbij niet harder dan 40 reed kwam ik erachter. Wij raakte in een slippartij, de achterste banden gingen alle kanten op. Wij vielen bijna van een ravijn. Gelukkig heb ik de auto onder bedwang weten te houden, maar dit was de meeste angstigste moment in mijn leven. We reden door en stopte trillend bij de eerst volgende stop gelegenheid. Ik belde met Abdelrahman die mij de auto heeft verhuurd en deze nam mij niet serieus. De auto had volgens hem net een serviceberry gehad en er was niets mis mee. Ik werd kwaad en vroeg hem of hij denkt staniol lieg. Hij zou zelf ook vaak genoeg slippen op wegen dat was volgens hem normaal in Marokko. In tetouan aangekomen ben ik langs een garage gereden en deze gaf aan dat de banden vervangen moeten worden er zat nauwelijks ma nog profiel op. Ik heb de service lijn gebeld van Carflexi en deze namen mij iets serieuzer. Er werd de volgende dag een andere auto gebracht, het was dezelfde maar nieuwer. De banden hadden profiel. De angst zat er bij mij zodanig in dat ik mijn tweedaagse reisje naar fes heb geannuleerd. Ik durfde niet meer in de bergen te rijden. In tetouan durfde ik wel te rijden maar niet daarbuiten. Bij het afgeven van de auto vroeg ik om compensatie. Volgens Abdelrahman was er niets mis met de eerste auto deze werd volgens hem dezelfde dag weer verhuurd aan iemand anders. Ik werd boos en gaf aan dat de garage ook aangaf dat de banden versleten waren. Hij zei dat dit niet klopt en dat het normaal is om te slippen op de Marokkaanse wegen. Ik heb nog nooit zo een slechte service meegemaakt. Het was toch allemaal goed gegaan er was toch geen ongeluk gebeurd. Ik zal nooit van mijn leven meer bij hen huren.
ConsCarflexi.com is the worst car rental company I have ever experienced. Arriving in Tangier, the car was ready on time and we made a round around the car, it had a lot of damage and there were several pits in the windshield. I was afraid this would get worse. He guaranteed nothing. The tank of the car was empty and I filled it immediately. On my way from Tangier to Tetouan I noticed something was wrong with the tires but I didn't know what. On the mountain in a bend where I drove no faster than 40 I found out. We got into a skid, the rear tires went in all directions. We almost fell off a ravine. Fortunately I managed to control the car, but this was the most fearful moment of my life. We drove on and stopped trembling at the next stop. I called Abdelrahman who rented me the car and he didn't take me seriously. According to him, the car had just had a serviceberry and there was nothing wrong with it. I got angry and asked him if he thinks staniol is lying. He would also often enough slip on roads, according to him that was normal in Morocco. Arrived in Tetouan I passed a garage and it indicated that the tires need to be replaced, there was hardly any profile on it. I called the service line of Carflexi and they took me a little more seriously. Another car was brought the next day, it was the same but newer. The tires had tread. I was so scared that I canceled my two-day trip to fes. I no longer dared to drive in the mountains. I dared to drive in Tetouan, but not outside it. When I handed over the car I asked for compensation. According to Abdelrahman, there was nothing wrong with the first car, it was rented out to someone else the same day. I became angry and indicated that the garage also indicated that the tires were worn. He said that this is not true and that it is normal to skid on Moroccan roads. I have never experienced such bad service. Everything had gone well, no accident had happened. I will never rent from them again in my life.
Made a deposit for an automatic in St Marteen. When I got there they didn't have the car that I reserved and try to give me a small manual piece of junk! I asked the guy to refund me my money, but that of course didn't happen otherwise I wouldn't be starting this! - Let the games begin!
After writing and complaining to car flexi, they told me that I would need to be patient until they hear back from the location, who wouldn't respond back and 2 months later I get an email saying this: (lying Scammers
Thank you for your patience on your matter.
AUTOUNION sincerely apologizes for their late reply and any inconvenience caused to you.
As being advised by their rental branch the great majority of their fleet in Saint Martin is automatic vehicles.
In addition to that they do not have smaller manual vehicles than the category booked.
Consequently it is highly unlikely that you had been offered a smaller manual vehicle.
Regrettably the online payment cannot be refunded in this case.
Customer service Team
ConsSee my review!
At Memmingen airport (Germany), a car with a pre-paid voucher was taken through a broker Autoeurope.uk . The representative of the rental company Sicht, without notifying me in advance, made a payment for GPS, additional tax at the airport, receiving a car after hours, etc. To my objections that all this is included in the voucher, and the opening hours until the six of the evening concern only all days except Friday, and on Friday the office works until ten in the evening there was no response. After long discussions and calling the manager, the GPS fee requirement was removed, all other payment requirements remained.
After returning from the trip, I contacted the broker, it took two calls and three emails, but all the illegally withheld money was returned, which pleases.The bureaucracy took a little too much time.
ConsThe bureaucracy took a little too much time.
I used to rent all my cars through CARFLEXI since 2017. Never got any problem. It's simple and the prices are fair. They are working only with partner that have a good ranking.
Love it. The are the best.
I can see that most reviews are bad but in my experience I never get disappointed.
ProsPrices. Can cancel 48 hours before rental. Money back guarentee.
ConsDon't have but I never had a problem with a car or a partner so my experience was good.
Great company, outstanding service, everything was processed fast and adequately. I was very impressed with the overall experience. I rented a car for 7 days Apex provided me with the best prices, and better yet I was given a brand new 2022 model. I will only be using Apex for all of my travels and car rentals going forward.
I am very impressed with Apex, they managed to provide me with the best prices and a very fast pleasant experience from pre booking to the end of my car rental.. Thank you Apex! I highly recommend!
ProsFast and trouble free process
I rented a car on abbycar in Chania Airport i paid with Carjet! But when I arrived there was no car for me and no money back!!! Avoid this scam company!
ProsIs a scam!!
Booked a car in Montenegro in July 2021 (voucher CF5DC0B2)
The car was damaged and I paid 500 Euros to the car rental company (carflexi partner)
I paid the insurance fee to carflexi so this 500 Euros should be refunded. Sent all documents and evidence to them but [email protected] has been silent for almost 3 weeks. No reaction from customer service and no refund. Looks like insurance fraud.
0 customer service
We rented a car 1.5 months ago from Eurocars, as we were travelling from Spain with our 1 year old daughter. We called on the same day our flight was arriving, just to confirm that they had the baby seat prepared in it and they confirmed everything was in order.
What a surprise when 10 minutes after, we received a call from one of their agents telling us that they didn't have any car to give us because the car had had an accident in the morning. The solution they offered was for us to go 400kms from the airport..???? how??? to pick up the replacement car??!?
We were stuck at the airport with a 1 year old baby with no car, had to pay for a taxi to commute and our vacations ruined!! These guys are a fraud, highly NOT recommended to have anything not deal with them!!!
This company took money from my account without reason !!! And they donÃ¢ï¿½ï¿½t reply to my email! They have no phone to contact! What company are u ? They didnÃ¢ï¿½ï¿½t accept my documents and in a same time they took a money from my card ! Cheating company!
I am so angry with this company for misleading people into booking and paying a quoted amount - and then after they pay, suddenly the next screen says there is an additional amount to pay at the rental company. When you get to the rental company they explain that all you paid for online was insurance, and you need to pay the rental fee and the deposit again!!!! DISGUSTING company - everything they have designed is to trick people. They need to be taken to court and shut down.
ConsSCAM. DISGUSTING LYING CHEATING SCAM.
I rented a car through website but I also phoned to explain that i will arrive at Lisbon Airport at 00.30, they told me no problem everything is fine. When I arrived no car no more answers at the phone i was left alone at The airport in Plein pandemic time. I have to spend 100 euro of taxi and everything goes off. I was left alone in the middle of the night in a desert terminal during full pandemic Time. i will Report carflexi for attempt to murder.
This is the WORST experience ever in renting a car. I agreed to a contact with CarFlexi because they said that Third Party coverage was included in the price. That was a complete lie. It cost me over $510 US more to rent a car for three weeks than was quoted by CarFlexi. I have been emailing some guy named Sergio and all I get is B. Shi. This company is a complete FRAUD. I will never use them again and if anyone has any sense they would never use this company for car rental services. I gave them a 1 because there was no zero or minus sign. Please don't get fooled like I did.
ConsEverything. This company is a complete Fraud. What they tell you what you have to pay for car rental is just a con. You can’t deal with those people because they lie and twist things around to make it look like you are the one that made the error.
I was led to believe that the price would include all insurance, when I got to Budget they asked for an extra 35$ a day (more then the cost of the rent) for insurance, when I told them all insurance was paid they just kept with the same.
I ended wasting half a day of my trip to get another car and paying more.
When I asked for a refund for what they charged me they refuse.
Will press charges.
Do not rent from them!!
I had an issue with the car rental company and their availability, when I spoke with Carflexi about changing the booking they didn't advise me that I would need to pay their (carflexi's) full credit charge and excess waiver again if I amended my booking. I am extremely angry about this, as if I had been advised then I would have just booked through the car rental company rather than lose a significant amount of money. Don't bother using this service, will mislead you to get as much money as they can. It's not cheaper than booking directly with a car rent company at all.
ConsMisleading, not cheaper than booking directly
First year I was traveling in Crete and I was looking to rent a small car for a good price. I found few good offers, but in the end I chose Caravel. There was a concurrent company(I will not mention the name), who tried to convince me that other company’s don’t have full insurance etc. and they tried to sell the car more expensive. But in my experience with Caravel, I got the car for better price and all the insurance! I will probably come back to this company if I will travel to Crete again!
ProsGood prices and cars. Very nice and funny staff!
I rent a car from them in Rhodes august 2020 and they scam me big times!
I have Visa gold and Mastercard credit cards but they say that those cards were not working whem they try to make 1250â¬ reserve payment. So solve this "problem" they tell me that they will do 180â¬ and 400â¬ reserve payments. I said ok and then they give me different credit card machine than earlier and the payments went thru.
When I was home I discovered that I didn't get the 180â¬ reserve back. I call them and they said it was an service fee to lower the reserve payment from 1250â¬ to 400â¬.
ProsCar was ok
Still waiting for my deposit.
Booked a car with Alamo via Car Flexi, on our arrival Alamo had no cars available, so we went else where.
Still waiting to get my deposit back from Car Flexi who said they are waiting for the confirmation from Alamo, when calling Alamo they say its nothing to do with them. and Car Flexi says they are still waiting for Alamo.
And no one to complain to.
ConsJust don't use them, and you be better off
Hello people .Be careful don’t use this CarFlexi to rent Car.They cheating on Price and hidden Fee . I make bad experience with them nBe Careful . I hope help you this information . CF35C3A9-booking number
ConsFee and hidden kost .
Bad company, give not right info, when u call support to be helped they do nothing and are rude
Our experience with CARFLEXI is terrible, the total sum shown at the end and the sum required buy the car rental is not the same. We had to pay more than we payed when rented for carflexi. Even though we have rented this WINTER TIRES the sicily by car insisted that the cars are not with winter tires and that we should pay more. we were with our baby, so we had to completely change our car and rented more expensive cars, in order to take the car and proceed. it was terrible. the after service is good, but the rental period from carflexi is terrible. we will never rent again.